FAQ

Our rates are dynamic: the earlier you book, the more you save. For July-August and for Christmas/New Year, we recommend booking your room 8-10 months in advance; waiting until autumn means finding less availability and prices already at their maximum levels. For summer in June or September, 6-7 months in advance is usually enough.

Yes. We ask for a 30% deposit within 24 hours of booking (faster for last-minute bookings). The balance is conveniently paid on the last day before departure; extras (spa, rentals, bar) are paid together with the final bill.

Free cancellation up to 40 days before arrival (we only retain a €80 administration fee). From 40 to 11 days, the deposit is retained; less than 11 days, we charge 80% of the stay. You can activate the Travel Prevention Service when paying the deposit: with valid documentation, it refunds up to 90% of the penalties.

Yes: “7 = 6” weeks or “Free Child” (free for children up to 6 years old) during low season periods; Early Bird discounts up to 10% with confirmation 60 days in advance; in winter, Family Ski Weeks with discounted skipass and group lessons for children.

Absolutely yes. Every room can be equipped with a cot with side rails, an anti-allergy mattress, and a night light (upon request).

Upon request, we provide the Piz Galin Baby Kit free of charge: bottle warmer, changing mat, fall protection bed rails, potty, toilet reducer, and night light.

We offer Family Suites up to 50 m² with two separate areas and double bathrooms; some suites have a second smart TV. We also provide connecting rooms with an internal door.

Yes. Each room has an empty minibar at 8°C; we can fill it with drinks for a fee. At the Baby Food Buffet, you'll find broth, purees, minced proteins, flours, and baby food all day long.

The Grand Hotel Piz Galin specializes in welcoming infants from 6 months and up, offering a supervised nursery, a dedicated baby pool, a 24h baby food corner, and full in-room amenities (changing tables, bottle warmers, trekking strollers, diaper pails).

We provide trekking strollers, baby carrier backpacks, cribs, toilet reducers, and baby baths, allowing families to travel without excessive baggage.

Yes, a true family hotel is also designed for families with infants. Services such as spacious rooms, flexible scheduling options, assistance for parents, and quiet environments make all the difference during the first trips with a baby.

Breakfast 7:30-10:00 AM · Snack 3:30-5:30 PM · Dinner 7:15-8:30 PM. Baby food buffet 8:30 AM-1:30 PM and 6:30-7:30 PM; microwave always available.storante per permettere ai bambini di mangiare senza fretta?

Every day, the nutritionist prepares a complete children's menu; staple dishes (pasta with tomato sauce, cutlets, creamed soups, etc.) are always available.

AIC certified kitchen for gluten-free; lactose/milk protein-free menus available upon reservation. Dedicated utensils and stations, allergen labels in the dining area.

Yes: vegetable broth, vegetable puree, small pasta, two minced proteins, flours, and meat/fruit purees.

High chairs/booster seats in the dining room; plastic tableware. Milk warmed at the bar or with the microwave in the baby food corner; bottle warmer available in the room.

Summer: supervised dinner included (3-12 years + children enrolled in the nursery). Winter: dinner included + supervised lunch for a fee.

Every day 2 guided excursions, at least one stroller-friendly: Lake Molveno with picnic; Barbecue in the woods among the mountain huts; "Hands in the milk" at the mountain dairy with cheese making workshop.

Passeggino trekking 60€/settimana, zaino 15€/giorno (prenotazione consigliata). E-bike con seggiolino (tariffa a durata) e bici muscolari incluse.

Passeggino trekking 60 €/settimana, zaino 15 €/giorno (prenotazione consigliata). E-bike con seggiolino (tariffa a durata) e bici muscolari incluse.

Included, 3-12 years. Morning: family excursion; afternoon: workshops and games in the park. Some junior activities (mini-golf, go-kart) with a small supplement.

Indoor spaces: Pizziland soft-play, workshops, indoor swimming pool; suggestions for museums and castles at reception.

No, children do not get bored in the mountains. Nature offers continuous stimulation: open spaces, outdoor games, and simple yet engaging activities. At Piz Galin, we offer dedicated activities, ensuring fun without excess.

Yes, the mountains are a perfect destination for small children, especially if you choose a family property with safe spaces and a pace designed for families. The fresh air and contact with nature benefit everyone's well-being.

Yes, they are much more than an alternative. Less heat, more space, fewer crowds, and many activities in nature make the holiday more relaxing and suitable even for the youngest children.

Yes, with the Andalo Ski School: instructors at the hotel on Sundays, lessons at the Rindole ski camp (300 m). For children 5+ round trip escort service (for a fee).

Private shuttle Mon-Sat for the ski camp (5 min, one way only). Skipass children born from 2018 free with paying adult (multi-day pass). Skipass collection at the hotel on Sundays.

Sledding in Molveno or Meriz, horse-drawn carriage, indoor ice skating, high-altitude snow parks (Baby Park Dosson, Biblioigloo) and Winter Park in the village.

Yes. Sunday presence of rental staff with foot scanner in hotel; heated ski deposit inside + partner deposit in Rindole.

Mini Club 3-12 years Mon-Sat 9:00-22:00 (morning free activities, afternoon workshops). Nest 6-35 months 9:00-15:00, limited places by reservation.

Pool 31 °C (baby-pool 32 °C) open 10:00-19:30; Family-friendly, area separate from the spa.

We take care of everything at the Hotel: in collaboration with Noleggio Rindole Sportfilee, you can rent equipment directly at the property, simplifying logistics for the little ones' first ski lessons.

Absolutely. A mountain holiday isn't just about skiing: walks, nature, wellness, children's games, and moments of relaxation make the experience enjoyable even for those who do not practice winter sports.

Yes, adult-only access to the Sky Spa Dolomiti (3 treatment cabins, indoor-outdoor hydromassage, 2 relaxation rooms, Turkish bath, Finnish sauna, biosauna, ice waterfall).

Yes, Mon-Sat 15:00-18:30: Aufguss, scrub, sound-healing with Tibetan singing bowls (no reservation required).

Menu of individual massages; it is possible to create a personalized treatment for two (for a fee, by reservation).

Family-friendly pool separate from the spa: 120 cm main pool + 20 cm baby-pool, 10:00-19:30, water 31/32 °C.

Yes, Silver, Gold, Diamond Formulas: exclusive spa access after closing, fruit & sparkling wine, finger-food dinner; from Gold onwards, treatments or guided rituals, and in Diamond, extended childcare (all for a fee, by reservation).

Yes, the mountains are one of the best destinations for parent relaxation. The slower pace, the silence, nature, and services dedicated to families allow for a balanced holiday, where even mom and dad find time for themselves.

Yes, we have an indoor and outdoor pool heated to 32-34°C, with a shallow area (30 cm) specifically designed for infants' first approach to the water.

Covered garage included on 2 floors (free spaces). 2 x 22 kW charging stations for a fee (activation at reception). Strollers parked in dedicated areas of the hall.

Trentino Trasporti line: stop 500 m, high season every 20-30 min. With the Trentino Paganella Guest Card, public transport throughout the province is free.

Stations: Mezzocorona FS (23 km) and Trento FS (38 km). Airport Verona Valerio Catullo 110 km; Bergamo Orio al Serio 190 km.

The Piz Galin is located in Andalo in Trentino, just 200 meters from the Paganella ski lifts, right in the center. Every service is just a stone's throw from the hotel.

The hotel is centrally located in Andalo, just 150 meters from the Paganella 2001 cable car, easily reachable on foot or with our private family shuttle.

No, the hotel does not accept pets of any size. Entry will be denied if you arrive with a pet: please arrange their stay elsewhere before departing.

Check-in from 3:00 PM; check-out by 10:00 AM. Early arrivals: garage and common areas are immediately available; SMS when the room is ready.

Yes, optional fee during the deposit phase: it refunds up to 90% of penalties with documentation (illness, injury, family unforeseen events).

Self-service laundry for a fee with washing machine, dryer, and detergents included: ideal for refreshing clothes after excursions. Traditional service on request.

There is no dedicated storage: luggage can be left in your car in the covered garage; an attendant will assist with loading/unloading and temporarily store strollers in the hall.

Tourist tax €2.50 per night from 14 years old. Included: garage, Mini Club, spa. For a fee: EV charging, sports rentals, laundry, treatments, Private Spa, bar consumption and restaurant drinks.

Yes, access to PizziLand (divided into age groups 0-12 years) is included for all guests, with a program of indoor and outdoor activities covering up to 13 hours a day.

No, entertainment should not be mandatory. In a good family hotel, entertainment is an opportunity, not an imposition: children can choose whether to participate, while parents decide how to organize their own time.

A true family hotel is designed exclusively with families in mind. Spaces, schedules, services, and activities are organized to meet the needs of children and parents, whereas in a traditional hotel, children are often just "additional guests."